At SCONY.G, every product is designed, printed, and packed with love and care. We want you to be completely happy with your purchase. Since our stationery products are delicate and custom-packed, we do not offer returns or refunds.
However, if your order arrives damaged, defective, or incorrect, we’re happy to offer a replacement to ensure you receive your product in perfect condition. 💛
Eligibility for Replacement
-
You must inform us within 48 hours of receiving your order.
-
Please share clear photos or videos showing the issue (damage, defect, or wrong item).
-
The product must be unused and in its original packaging.
-
Replacements are available only for damaged, defective, or wrong items, not for change of mind or minor colour variations.
Replacement Process
-
Contact Us
Email us at sconyg.com@gmail.com within 48 hours of delivery.
Include your Order ID, photos/videos, and a short note describing the issue. -
Verification
Our team will review your request within 1–2 working days.-
If the issue is verified, we’ll send you a replacement item at no extra cost.
-
In most cases, photo proof is enough and you won’t need to return the product.
-
In some cases, we may arrange a reverse pickup for quality check before sending the replacement.
-
-
Replacement Dispatch
Once approved, your replacement will be shipped within 3–5 working days.
Not Eligible for Replacement
-
Products damaged after delivery due to customer handling.
-
Customised or personalised items.
-
Minor colour or texture differences (due to lighting or print variation).
-
Requests made after 48 hours of delivery.
Timeline
-
Replacement request review: 1–2 working days
-
Replacement dispatch: 3–5 working days after approval
Note
We currently do not offer refunds or general returns.
In some cases where reverse pickup is required for quality verification, our team will coordinate it through our courier partner.
Our goal is to make sure every product you receive from SCONY.G brings joy, beauty, and inspiration to your everyday life. ✨