At SCONY.G, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy to ensure your peace of mind.

Returns

You may return most new, unopened items within 5 days of delivery for a full refund. To initiate a return, please contact our customer service team at sconyg.com@gmail.com to request a return authorization (RA) number. Returns without an RA number may not be accepted.

To be eligible for a return, your item must be in the same condition as you received it, unused, and in its original packaging. Please include a copy of your order confirmation or packing slip with your return.

Once your return is received and inspected, we will process your refund to the original payment method used for the purchase. Please allow [number] business days for the refund to appear in your account.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact us within 5 days of delivery to report the issue and request an exchange authorization (EA) number. We will provide further instructions on returning the item and receiving a replacement.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Personalized or customized items.
  • Items marked as final sale or clearance.

Shipping Costs

You will be responsible for paying the return shipping costs unless the return is a result of our error (e.g., you received the wrong item or a defective product). In such cases, we will provide a prepaid shipping label for your return.

Refunds for Gift Purchases

If you received an item as a gift and wish to return it, we can issue a gift card or store credit for the value of the returned item. Please contact us with the gift giver’s information and order details to process the return.

Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer service team at sconyg.com@gmail.com. We are here to assist you and ensure that your shopping experience with us is enjoyable and hassle-free.

Policy Updates

We reserve the right to update or modify this refund and return policy at any time without prior notice. Please review this policy periodically for any changes.

By making a purchase from SCONY.G you agree to abide by the terms of this refund and return policy. Last updated: 16/02/2024